Conflicts and good conversation

When work is done, conflicts arise: in your team, with your customer or supplier. How do you deal with this and how do you solve these kinds of conflicts? During this workshop we will look step by step at the different phases that you can go through. You learn at what level a conflict plays, about conflict styles and how to deal with this. By analyzing a conflict and looking at how you relate to conflicts, you can learn to anticipate future conflicts by responding to the needs of the various parties involved.

Software development is a costly process. As a Founder or Lead developer, you know better than anyone that not every customer can see an action or change in the software. The consequences of a price change can be of great impact on the budget or the product. This workshop is for founders and lead developers who have to deal with conflicts and how to solve them as well as possible.

Additional literature: Marshall Rosenberg. Non-violent communication. A way of life. Puddledancer Press: Encinitas, California. Van Alphen, M.F. (2016). Observational listening: The (Missing) Link between Emotion and Communication. Bloomington: AuthorHouse UK. Edgar Schein (2013). Humble Inquiry. The gentle art of asking instead of telling. Berret-Koehler: Oakland, USA.

This session is interactive, you won’t need a laptop


Session info:

Speaker: Elsa Amsing

Psycholoog Arbeid & Gezondheid NIP

Date: 12 March 2019

Time: 13:30 - 17:00

Relevant tags:
Communication Leadership

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