In this 2,5 hour workshop we will explain the why how and what of customer journey mapping. After 2,5 hours you will know the basics of customer journey mapping and why it matters [...]
In this talk I take the audience in a journey into the mind of one of the most notorious terrorists of the 20th century, the Unabomber, as a starting point to introduce a [...]
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May 9 – 12, 2023