You have an off day or have a bad day. By expressing what is bothering you in your team, you’re helping yourself. Your colleagues can understand your behavior and perhaps help you to solve this. But what if you’re afraid to express your feelings to your teammates? In this workshop you get plenty of tips and you get to work with the various forms of communication.
It’s important for the team that everyone is in good shape and as an employer you can help by creating a safe open work atmosphere where there is room for different opinions and good ideas. Through this training you give your team tools to feel free to (better) express themselves, to express their ideas and vision, to make the customer contacts smoother and to prevent mutual misunderstandings as much as possible.
Additional literature: Van Alphen, M.F. (2016). Observational listening: The (Missing) Link between Emotion and Communication. Bloomington: AuthorHouse UK.